Returns
Can I return a product?
This is possible if the product is still unopened and unused! We want you to be happy with the product(s) and that is why you can return your order within 14 days according to the E-quipment return procedure. For a fast and efficient handling we ask you to only return the returns in the original and unopened packaging with the order number and your name. Returns are free*. The shipping costs of the delivery to you will not be refunded.
How can I return products ordered from E-quipment?
When you return something, please follow the procedure below for a good and quick handling:
- Please contact us or call +31(0) 36-5250024 and state that you wish to return your order, the reason for return, your order number and your name (the period for this is 14 days).
E-quipment BV
Regarding Returns
Veluwezoom 5
1327 AA, Almere
The Netherlands
Is it possible to exchange delivered products?
No, that is not possible. What you can do is return your order within 14 days and order the product you do want on E-quipment. After receiving your return, you will simply receive the amount of that order back.
How is a cancellation or return refunded?
When you cancel an order or as soon as we receive your return, we will email you the credit amount we will refund.